FAQ
How Can I Pay For MY TableScape Kit Order?
Currently, we are only accepting full cash payment upon kit delivery.
When Should I Place My Rental Order?
We advise all orders to be placed as soon as possible! Otherwise subject to availability, your kit may be ordered 3 days prior to your hosting date. Orders within 3 business days of your hosting date are subject to approval and cannot be guaranteed.
How Do I Place MY TableScape Kit Order?
It’s very simple! Start by choosing your desired curated tablescape, select the number of guests and punch in your hosting date. If you wish to further personalize your tablescape, you can add customized menus and place cards to your order at an additional price.
Next, one of our team members will get in touch with you to confirm your order. Finally, we will pack it all up and send it your way 1 day prior to your event date
What Is MY TableScape Kit Rental Period?
The rental rate is based on a 24-hour rental. If you would like to request an extended rental period please get in touch and ask us about our multi-day rates, and we will do our best to accommodate.
Is There A Minimum Number Of Guests I Have To Hire For?
Currently, MY TableScape Kits can be hired for a minimum of 6 and a maximum of 12 guests. Please get in touch with us for a higher number of guests or further requirements you may have.
When Will MY TableScape Kit Arrive?
Your kit will be delivered to you 1 day prior to your hosting date, and it is scheduled with you in advance.
How Do I Schedule My Delivery & Collection?
Once we have called to confirm your booking, we will agree on the date and time scheduled for your delivery and collection. Our standard delivery hours are Saturday to Thursday between 10:30am to 7:00pm.
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Please get in touch if you have additional requirements for deliveries or collections over a weekend so we can help.
What Can I Expect When My Order Arrives?
Your order will arrive neatly packaged in our Tablescape Kit and will contain a checklist of products in your order, napkin fold tutorials, a setting up and re-packing guide to help prepare for your set up and collection. We maintain high standards of hygiene when preparing orders, our team only handle products whilst wearing gloves and masks, all our items are cleaned and sanitized before they are packed for delivery so they arrive ready to use.
What Condition Will The Kit Items Be In When I Receive Them?
Our items are not brand new, however they are always professionally handled, cleaned, sanitized, and packed by our team to maintain a like-new condition
How Do I Prepare For MY TableScape Kit Collection?
Inside the kit you will find our re-packing guide with instructions on how to prepare your order for collection. First, gently rinse and dry any cutlery, glassware and plates. Secondly, check your checklist to ensure you have the items you need to return. Finally, place all items back into the original packaging they were delivered in.
Do I Need To Wash My Items Before I Return Them?
We want to make this as effortless and possible for you, so you don’t need to worry about washing any items, we clean and sanitize all items upon their return. However, we do ask that you gently rinse the plates free of any food and empty the glasses. Do not wash any tablecloths, placemats, napkins or table runners or other linen material.
What Am I Supposed To Keep & Return From MY TableScape Rental Kit?
Our tablescape kits come with a detailed checklist so you can check which items need to be returned and which ones you can keep.
Can I Keep The Packaging?
All packaging must be returned to us with all items in place as they were delivered.
What’s Included In ‘MY TableScape’ Kit?
Our looks include everything for a full place setting as detailed underneath each look.  Placemats, under plates, dinner plates, salad plates, a 3/4 piece flatware set, glassware, napkins, centerpieces or decorative items and others. The products vary between looks and full details of what is included can be found listed and pictured with each look.
Can I Mix & Match Items From Different ‘MY TableScape’ Looks?
Unfortunately, our kits are hired as pictured and cannot be altered.
I Did Not Use All My Kit Items, Will I Get A Refund?
Items are charged for time they are out, not for use. If an item leaves our warehouse it is treated the same way upon its return. This ensures that every item you receive is clean and sanitized.
What If I Want To Make Changes To My Order?
Please get in touch with us as early as possible to avoid disappointment.
I Selected Custom Menus And/Or Place Cards. How Will You Know Who Made It To The List & What They'll Be Eating?
Once you have placed your order, our team will contact you to confirm all the order details. We request that all details are finalized 3 days prior to your event.
My Flowers Arrived But Look Different Than I Expected, What Should I Do?
We strive to select the freshest flowers available. There may be minor changes in the flowers or greenery you receive, but they will be perfectly paired with your chosen tablescape.
When your kit arrives its best to put your fresh flowers in water and use scissors to give each stem a fresh cut, slicing at a sharp angle to make them last longer. Let them soak up some water for as long as possible to keep them fresh for setting up the next day.
What Happens If I Lose, Damage, Chip, Break An Item?
We kindly ask you to handle MY TableScape kit and items with care. Any lost or damaged items will be fully charged at its replacement cost.